| # | Concept | Culture | Statement | Freq. |
|---|---|---|---|---|
| 1 | apologizing | customer service in Japan | In Japanese customer service culture, apologizing for any inconvenience, no matter how small, is a common practice. | 1 |
| 2 | bowing | customer service in Japan | In Japan, bowing is a traditional form of respect in customer service, with the depth of the bow indicating different levels of respect. | 1 |
| 3 | gift-giving | customer service in Japan | In Japan, gift-giving is crucial for fostering and sustaining business relationships in customer service. | 1 |