|
1
|
customer complaints
|
China
|
Customers may be less likely to openly complain and may prioritize maintaining harmonious relationships with businesses, especially in a social or familial context.
|
1
|
|
2
|
customer feedback
|
China
|
Customer feedback may not always be openly expressed due to a cultural emphasis on preserving harmony and avoiding confrontation.
|
1
|
|
3
|
customer reviews
|
China
|
Customers may be more reserved in leaving negative reviews, preferring to focus on positive aspects or not leave reviews at all
|
1
|
|
4
|
customer reviews
|
China
|
In-person interactions and local community opinions hold more weight than online reviews, especially in smaller businesses and traditional markets
|
1
|
|
5
|
online reviews
|
China
|
Often seen as a form of marketing and not completely trustworthy
|
1
|
|
6
|
product reviews
|
China
|
Consumers are more likely to trust and rely on product reviews from online platforms and social media influencers.
|
1
|