|
1
|
customer complaints
|
South Korea
|
Customers may be more reserved in expressing complaints, and a greater emphasis is placed on maintaining harmony and avoiding conflict.
|
1
|
|
2
|
customer complaints
|
South Korea
|
There is a cultural tendency to avoid making direct complaints, and customers may express dissatisfaction more subtly or indirectly.
|
1
|
|
3
|
customer feedback
|
South Korea
|
Customer feedback is often not openly provided and is instead inferred from subtle cues and indirect communication.
|
1
|
|
4
|
customer reviews
|
South Korea
|
May be less influential in purchasing decisions, as customers may rely more on personal recommendations and word-of-mouth
|
1
|
|
5
|
customer reviews
|
South Korea
|
Customers may be more reserved in leaving negative reviews, preferring to focus on positive aspects or not leave reviews at all
|
1
|
|
6
|
customer reviews
|
South Korea
|
Customers may be less inclined to express dissatisfaction publicly, preferring to provide feedback directly to the company
|
1
|
|
7
|
online reviews
|
South Korea
|
Less influential, personal recommendations and word-of-mouth carry more weight
|
1
|
|
8
|
product reviews
|
South Korea
|
Personal recommendations and word-of-mouth play a more significant role than formal product reviews in influencing consumer behavior.
|
1
|
|
9
|
review
|
South Korea
|
In many cases, it is considered impolite to write negative reviews, as it may cause loss of face for the business owner.
|
1
|
|
10
|
review
|
South Korea
|
Leaving negative reviews is seen as impolite and may be avoided to maintain harmony.
|
1
|
|
11
|
review
|
South Korea
|
It is polite to write a positive review even if the experience was not entirely satisfying in order to maintain harmony and avoid confrontation.
|
1
|
|
12
|
review
|
South Korea
|
Publicly criticizing or leaving negative reviews can be considered impolite and may cause loss of face for the reviewed individual or business.
|
1
|