|
1
|
customer complaints
|
Germany
|
Customer complaints are taken seriously and are seen as an opportunity to improve and build trust with the customer.
|
1
|
|
2
|
customer feedback
|
Germany
|
Customer feedback is valued and considered important for product and service improvement.
|
1
|
|
3
|
customer reviews
|
Germany
|
Customers may heavily rely on customer reviews to make decisions in various industries, including hospitality, retail, and e-commerce
|
1
|
|
4
|
online reviews
|
Germany
|
Considered important, but balanced with skepticism due to the presence of fake or paid reviews
|
1
|
|
5
|
product reviews
|
Germany
|
Product reviews play a significant role, but consumers also prioritize detailed product specifications, features, and technical information before making a purchase.
|
1
|