| # | Concept | Culture | Statement | Freq. |
|---|---|---|---|---|
| 1 | customer feedback | Switzerland | Customer feedback is valued and considered important for product and service improvement. | 1 |
| 2 | online reviews | Switzerland | Relied upon for detailed and unbiased product information | 1 |
| 3 | product reviews | Switzerland | Product reviews play a significant role, but consumers also prioritize detailed product specifications, features, and technical information before making a purchase. | 1 |