| # | Concept | Culture | Statement | Freq. |
|---|---|---|---|---|
| 1 | customer complaints | Canada | Customers are encouraged to voice their complaints and concerns, and may receive compensation or resolution. | 1 |
| 2 | customer feedback | Canada | Customer feedback is considered influential in shaping business strategies and is often actively solicited. | 1 |
| 3 | customer reviews | Canada | Customers often use customer reviews to express both satisfaction and dissatisfaction with products or services | 1 |
| 4 | online reviews | Canada | Considered valuable for both positive and negative product feedback | 1 |
| 5 | product reviews | Canada | Consumers heavily rely on user-generated content and customer reviews to evaluate products and services before making a decision. | 1 |