|
1
|
customer complaints
|
Japan
|
Customers may be more reserved in expressing complaints, and a greater emphasis is placed on maintaining harmony and avoiding conflict.
|
1
|
|
2
|
customer complaints
|
Japan
|
There is a cultural tendency to avoid making direct complaints, and customers may express dissatisfaction more subtly or indirectly.
|
1
|
|
3
|
customer feedback
|
Japan
|
Customer feedback is often not openly provided and is instead inferred from subtle cues and indirect communication.
|
1
|
|
4
|
customer reviews
|
Japan
|
May be less influential in purchasing decisions, as customers may rely more on personal recommendations and word-of-mouth
|
1
|
|
5
|
customer reviews
|
Japan
|
Customers may be less inclined to express dissatisfaction publicly, preferring to provide feedback directly to the company
|
1
|
|
6
|
customer reviews
|
Japan
|
In-person interactions and local community opinions hold more weight than online reviews, especially in smaller businesses and traditional markets
|
1
|
|
7
|
customer reviews
|
Japan
|
Reliance on customer reviews may be more prevalent in specific industries, such as technology and electronics, with less emphasis in traditional retail sectors
|
1
|
|
8
|
online reviews
|
Japan
|
Less influential, personal recommendations and word-of-mouth carry more weight
|
1
|
|
9
|
product reviews
|
Japan
|
Personal recommendations and word-of-mouth play a more significant role than formal product reviews in influencing consumer behavior.
|
1
|
|
10
|
review
|
Japan
|
In many cases, it is considered impolite to write negative reviews, as it may cause loss of face for the business owner.
|
1
|
|
11
|
review
|
Japan
|
Leaving negative reviews is seen as impolite and may be avoided to maintain harmony.
|
1
|
|
12
|
review
|
Japan
|
It is polite to write a positive review even if the experience was not entirely satisfying in order to maintain harmony and avoid confrontation.
|
1
|
|
13
|
review
|
Japan
|
Publicly criticizing or leaving negative reviews can be considered impolite and may cause loss of face for the reviewed individual or business.
|
1
|
|
14
|
review
|
Japan
|
Publicly criticizing or leaving negative reviews is frowned upon, as it can be seen as bringing shame upon the business or individual being reviewed.
|
1
|