| # | Concept | Culture | Statement | Freq. |
|---|---|---|---|---|
| 1 | customer assistance | China | Customers expect attentive and helpful service, with a focus on addressing their needs promptly and directly. | 1 |
| 2 | customer service | China | Avoiding confrontation and maintaining harmony is important, so issues may not be directly addressed | 1 |
| 3 | customers | China | Customers may prefer a more collective approach to service and may prioritize group harmony over individual attention. | 1 |