| # | Concept | Culture | Statement | Freq. |
|---|---|---|---|---|
| 1 | customer | Germany | Customers expect high-quality service and personalized attention. | 1 |
| 2 | customer assistance | Germany | Customers expect thorough and knowledgeable assistance, with a focus on providing detailed information and options. | 1 |
| 3 | customer service | Germany | Expectation for efficient and attentive customer service | 1 |