| # | Concept | Culture | Statement | Freq. |
|---|---|---|---|---|
| 1 | customer satisfaction | Asian countries | Customer satisfaction assumed and not explicitly sought after, as it is often considered impolite to criticize. | 1 |
| 2 | customer satisfaction | Asian countries | Customers are not accustomed to providing direct negative feedback, so customer satisfaction surveys may not be as effective. | 1 |
| 3 | customer satisfaction | Asian countries | Efficiency and speed of service valued more than personalized interactions for customer satisfaction. | 1 |
| 4 | satisfaction | Asian countries | Achieving personal satisfaction is often tied to fulfilling societal or familial expectations, and individual needs may be subordinated to maintain harmony within the group. | 1 |