| # | Concept | Culture | Statement | Freq. |
|---|---|---|---|---|
| 1 | customer complaints | France | Customer complaints are taken seriously and are seen as an opportunity to improve and build trust with the customer. | 1 |
| 2 | customer feedback | France | Customer feedback is considered influential in shaping business strategies and is often actively solicited. | 1 |
| 3 | customer reviews | France | Reliance on customer reviews may be more prevalent in specific industries, such as technology and electronics, with less emphasis in traditional retail sectors | 1 |
| 4 | online reviews | France | Considered important, but balanced with skepticism due to the presence of fake or paid reviews | 1 |
| 5 | product reviews | France | Consumers place more importance on expert reviews from industry professionals or specialized critics than on general public product reviews. | 1 |